Introduction

At La Isla, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and guest experience.

By using our website or submitting your information, you agree to the practices described in this policy.

Information We Collect

We may collect personal information when you interact with our website, request information, or book an experience with us.

This information may include:

Full name

Email address

Phone number

Country of residence

Group size or number of guests

Reservation date or preferred experience date

Special requests or preferences

Payment information (processed securely through third-party providers)

Additional Information We May Collect

In certain cases, we may also collect:

Dietary restrictions or allergies

Safety-related information relevant to the experience

Any information you voluntarily provide through communication with our team

We only collect information that is necessary to provide and improve our services.

How We Use Your Information

We use your information to:

Respond to inquiries and requests

Confirm and manage reservations

Provide guest support and experience coordination

Process payments through secure third-party platforms

Improve our services and website performance

Send relevant updates related to your reservation or experience

Comply with legal obligations

We do not sell personal data to third parties.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website performance.

Cookies may help us:

Understand how visitors use the website

Improve navigation and functionality

Measure traffic and engagement

Third-Party Analytics and Marketing Tools

The website may use third-party tools such as:

Google Analytics

Meta Pixel

Other analytics or marketing technologies

These services may collect anonymized usage data in accordance with their own privacy policies.

You may disable cookies in your browser settings if you prefer.

Third-Party Services

To operate our website and services, we may rely on trusted third-party platforms, including:

Website hosting provider, Payment processors, and Communication tools.

These providers only receive the information necessary to perform their services and are responsible for protecting that data according to their own privacy standards.

Data Storage and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

While no digital system can guarantee absolute security, we implement reasonable safeguards to protect the information entrusted to us.

International Data Transfers

Because La Isla welcomes guests from around the world, your information may be processed or stored in countries outside of your place of residence.

By submitting your information through our website, you consent to this transfer when necessary for the operation of our services.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal data we hold about you

Request correction of inaccurate information

Request deletion of your personal data

Request limitation of processing of your data

To make a request, please contact us at:

Email: hello[@]laislatour.mx

We will respond to reasonable requests in accordance with applicable laws.

Children’s Privacy

Our services are intended for individuals who are at least 18 years of age, or for minors accompanied by a responsible adult.

We do not knowingly collect personal information from children without parental consent.

Photography and Media

During certain experiences, photographs or videos may be captured for documentation or promotional purposes.

By participating in a La Isla experience, guests may appear incidentally in such content.

If you prefer not to appear in photographs or media materials, please inform our team in advance.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with the revised date indicated above.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

La Isla